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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Scan to Computer

Create an account on the HP Community to personalize your profile and ask a question
02-11-2025 10:30 AM - edited 02-11-2025 10:30 AM
Hello, I have an HP Smart Tank Plus 655 printer. I am trying to scan through the screen. There is a scan option, but when i tri it i see message on screen - No Computer Found. To scan to a computer , use the HP software on your computer to set up this feature first. And next step visit 123.hp.com on a Windows...
Of course I immediately downloaded it HP Smart - Software for this model but i don't have this option in Menu.
I open EWS url page in Browser but i still don't found this option where to add Computer.
The question is how do I do it with this HP model?
Solved! Go to Solution.
Accepted Solutions
02-11-2025 10:48 AM - edited 02-11-2025 12:04 PM
Welcome to the HP English Community --
-------------------------------------------
<< Warning >>
Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.
HP Support does not use Community "Tags"
HP Community cannot make use of Private Information -
Thieves love to grab up private bits that are posted for all to see
-------------------------------------------
If you have not done so -
- Install the full driver printer software on your computer.
- After the software is installed, Restart the computer and log in.
- Enable "Manage Scan to Computer"
Details / Instructions / Examples
======================================
-- Supported versions of Windows --
Scanning from the printer to the computer requires that the Full Feature Software is installed AND that Manage Scan to Computer is enabled.
From your description, it sounds like the Full Feature Software is either not installed or the software is installed but has become unusable.
The Full Feature Software is the foundation that supports printing from (for example) Word and other software programs.
For supported versions of Windows
The Full Feature Software / full driver printer software is available.
The software can be uninstalled from the computer and reloaded.
Instructions follow...
====================================
Printer Software
If you have not yet done so, install the Full Feature Software / full driver printer software.
HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.
NOTES:
HP Scan is not installed if the printer does not support Scan.
The Printer Assistant is not installed if the type of full driver software does not support it. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.
No Sign-in required to use full driver printer software.
Reinstalling?
- Uninstall existing full driver printer software from Programs and Features.
- If your printer includes a separate "help" in Programs and Features, uninstall that, too.
- Restart the computer and log in.
- If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.
>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<
HP Easy Start Printer Setup Software – Offline Use Only
In general, the web pack should load -
Download package > Save > Right-Click on the installation Package > Run as Administrator
If / When asked, opt for the Full Driver / Full Software to be installed.
Using USB? (Re)Connect when instructed to do so.
After the software is installed, Restart the computer and sign in.
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
The installation of the full driver generally adds at least one or more shortcuts to the Desktop.
Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.
- Printer Assistant – Where still supported as part of the full driver printer software
- HP Scan – Shortcut on Desktop named for the printer model
OR
- HP Scan Assistant – For those printers that no longer provide the Printer Assistant
- HP Scan - Shortcut named for itself
AND / OR
- When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Or
HP Scan Assistant shortcut > Manage Scan to Computer > Enable
Example - Desktop Shortcuts
Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9
Example - Programs and Features - Installed Printer Software
Programs_and_Features_Printer_Desktop_Icons_20
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP Smart Tank Plus 650 Wireless All-in-One series
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
02-11-2025 10:48 AM - edited 02-11-2025 12:04 PM
Welcome to the HP English Community --
-------------------------------------------
<< Warning >>
Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.
HP Support does not use Community "Tags"
HP Community cannot make use of Private Information -
Thieves love to grab up private bits that are posted for all to see
-------------------------------------------
If you have not done so -
- Install the full driver printer software on your computer.
- After the software is installed, Restart the computer and log in.
- Enable "Manage Scan to Computer"
Details / Instructions / Examples
======================================
-- Supported versions of Windows --
Scanning from the printer to the computer requires that the Full Feature Software is installed AND that Manage Scan to Computer is enabled.
From your description, it sounds like the Full Feature Software is either not installed or the software is installed but has become unusable.
The Full Feature Software is the foundation that supports printing from (for example) Word and other software programs.
For supported versions of Windows
The Full Feature Software / full driver printer software is available.
The software can be uninstalled from the computer and reloaded.
Instructions follow...
====================================
Printer Software
If you have not yet done so, install the Full Feature Software / full driver printer software.
HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.
NOTES:
HP Scan is not installed if the printer does not support Scan.
The Printer Assistant is not installed if the type of full driver software does not support it. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.
No Sign-in required to use full driver printer software.
Reinstalling?
- Uninstall existing full driver printer software from Programs and Features.
- If your printer includes a separate "help" in Programs and Features, uninstall that, too.
- Restart the computer and log in.
- If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.
>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<
HP Easy Start Printer Setup Software – Offline Use Only
In general, the web pack should load -
Download package > Save > Right-Click on the installation Package > Run as Administrator
If / When asked, opt for the Full Driver / Full Software to be installed.
Using USB? (Re)Connect when instructed to do so.
After the software is installed, Restart the computer and sign in.
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
The installation of the full driver generally adds at least one or more shortcuts to the Desktop.
Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.
- Printer Assistant – Where still supported as part of the full driver printer software
- HP Scan – Shortcut on Desktop named for the printer model
OR
- HP Scan Assistant – For those printers that no longer provide the Printer Assistant
- HP Scan - Shortcut named for itself
AND / OR
- When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Or
HP Scan Assistant shortcut > Manage Scan to Computer > Enable
Example - Desktop Shortcuts
Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9
Example - Programs and Features - Installed Printer Software
Programs_and_Features_Printer_Desktop_Icons_20
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP Smart Tank Plus 650 Wireless All-in-One series
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
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