Scan to Email - Outgoing Email Profile Issues

[micahgalloway]

Product: HP Officejet Pro 8600 

Service: Scan-to-Email

I seem to be having issues with my printers scan-to-email service, it worked well for years, but after a firmware update installed toward end of last year, I am no longer able to successfully setup outgoing email profiles.

The only profile which tests successfully, is an email profile that remained setup before the firmware update, which is an att.net email address. I tried using different SMTP outgoing server settings for different iCloud, Outlook, and Yahoo email addresses, all of which fail during the printer’s test run. 

Any advice or suggestions would be greatly appreciated .

[Dragon-Fur]

@micahgalloway 

Welcome to the HP Community --

There are several models in this series - a couple of them do support SMTP Scan to Email setup and Profile management.

The general  User Guide explains the basics and mentions the SMTP setup.

Continue...

Although I cannot explain the connection to a firmware update,  the general error mechanism when the Test and Server check both fail is a result of a change in the email provider's security settings (requirements).

Google was the first to disable "Less Secure Apps"  -- several other email providers have followed suit, including Yahoo, Microsoft, and others.

The loss of the "Less Secure Apps" setup means that the (provider's) email security might require 2-Step verification to use the email account with any "third party application". 

"Scan to Email" counts as a "third party app".

How to fix?

Log into your email provider's security > switch on 2-Step verification

Next, Create an App Password for Mail

Use the App Password in place of your normal password when you edit / set up your Scan to Email Profile.

Details / Examples

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", "HP Scan > Email" and "Share" are subject to your Email provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might -- or currently - require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email password in "third party" apps and software.

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Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - EWS - SMTP - Scan to Email

EWS_9025_Scan-to-Email_Setup_3

References / Resources

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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  HP Officejet Pro 8600 e-All-in-One Printer series - N911 

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