Scan to Email - no attachement

[MJM001X]

Scan to email worked fine for as long as I have owned this HP Smart 5520.

It is the main reason I bought this printer.

It has stopped working. 

I have rebooted the router, the printer.

I have reinitialised the printer & network set up.

To no avail. 

Please advise how to resolve this issue.

Thanks, MJM

[praveen196]

@MJM001X Welcome to HP Community!

I understand that you are unable to use the Scan to Email.

Do not worry. I will try to fix the issue.

Please perform a clean reinstallation of Pre-installed HP drivers.

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

You will need to setup Scan to Email before you can use it.

This example will show you how it's done:

Scan to Email setup and use

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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