Scan to PC via USB does not work

[achklein]

Hello,

I connected the printer via USB. Scanning from the App works properly. But when I try to scan from the device (WSD), it says 'not available'. According to the manual, a WSD Printer should be installed. The WSD Printer is installed, but it does not work. Any suggestions?

Regards,

Achim

[Bernard42]

          Hello oh little,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Thank you for the update on the issue.

If issue still persists try to Run Networking commands and see if it helps you to fix the issue.

Run the networking commands to

• Reset the TCP/IP stack
• Release the IP address
• Renew the IP address
• Flush and reset the DNS client resolver cache

Follow the below steps to see if that fixes your connection problem:

1. Right click on Start and select Command Prompt (Admin).

2. At the command prompt, run the following commands in the listed order

• Type netsh winsock reset and press Enter
• Type netsh int ip reset and press Enter
• Type ipconfig /release and press Enter
• Type ipconfig /renew and press Enter
• Type ipconfig /flushdns and press Enter

3. Check if the issue is resolved, if not restart the system.

Do keep us updated.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

           Regards,

[achklein]

@bernard42: The printer is connected via USB, I think the network connection is not the reason.

Achim