ScanToPCActivationApp.exe - Application Error. Stops Windows 10 from shutting down normally

[Roger_W]

I've got an HP Officejet Pro 8620. Every time I shut down Windows 10, I get the following error message

Application pop-up: ScanToPCActivationApp.exe - Application Error : The exception unknown software exception (0xc0000409) occurred in the application at location 0x00007FF666BE11D0.

According to the HP discussion boards, this fault has already been reported to HP.

"09-29-2016 An HP case manager is opening a bug report to the HP software engineering team. He was unable to provide a target date at this time."

"11-19-2016 HP Case Management says that they opened an issue with their Level 3 support team, but they are unable to provide any status on when a fix will be available. I've been told that fixes are prioritized  in part by how many people complain."

Well, I'm complaining as I experience the fault.

Is HP ever going to fix the fault?

[MKazi]

@Roger_W

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

[PhilDicko]

Hi MKazi

Re: ScanToPCActivationApp.exe - Application Error. Stops Windows 10 from shutting down normally

I also have an HP Officejet Pro 8620, running Windows 10. I'm getting a similar error message to Roger_W however it reads the exception occurred in the application at location 0x00007FF73A4C16EO. The error seems to recur whenever I add the printer to my PC by wifi.

2 months on from Roger's post and still no solution.

Can we get some help here please HP?

[JW_HP_Forum]

I too am getting error message with a slight variation to it.  "The exception unknown software exception (0xc0000409) occurred in the accplication at location 0x00007FF6EE9811D0."  This only happens on shutdown/restart from what I have seen but certainly annoying.  I have Windows 10 Home / Version 1607 / OS Build 14393.1358 running on an HP Pavillion desktop.   I also have an HP 15 Laptop running Windows 10 Home / Version 1703 / OS Build 15063.413 that works as expected and does not receive the error.  This is what I believe to be the Windows 10 Creators Update.  I am not sure what fixed the problem and will most likely be an early adopter on my Desktop to see if the problem goes away and report back.

[JW_HP_Forum · Accepted solution]

Okay, for those on Windows 10 it appears that the Creators update fixes this issue.  My laptop as mentioned in my previous post had the Creators update but my desktop did not.  I updates the desktop to the Windows Creators Update and it has eliminated the message.  Shutdown/Restart behaves as expected.