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‎03-06-2023 12:52 PM

HP Recommended
Product: HP MFP2604SDW

I have a LaserJet Tank MFP 2604sdw Printer and the scanning deck is stuck in the up position (the position you life it to in order to change the ink.  I cannot push it back down into place.  Is there some trick to getting it down.  Can can find no latch, and the manual offers no help.

Category:
3 REPLIES 3

‎03-08-2023 01:02 PM

HP Recommended

Hello @mccunel56,
Welcome to the HP Support Community!

@mccunel56 wrote:

... the scanning deck is stuck in the up position (the position you life it to in order to change the ink. ...

Please take a picture of it and upload it here.

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
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‎03-09-2023 10:15 AM

HP Recommended

The in person tech support helped solve my problem.  It turns out the scanner deck was not really stuck up/open but needs strong pressure to push it down.  I was being too gentle (for fear of breaking something) but it closed fine after pushing down with sufficient force.  Thanks for the guidance.

1 person found this reply helpful
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‎03-09-2023 02:56 PM

HP Recommended

You’re much welcome, great to hear that the problem has been resolved!

Please mark your last post as a solution. So that others who may have the same problem can adopt your solution.

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
         
Was this reply helpful? Yes No
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