Scanner from MFP 135a is not recognized

[korda]

I am working on a Windows 10 virtual machine and I have installed the full driver and software package of the multifunction printer HP Laser MFP 135a. The printer works fine but the scanner seems to be not recognized.

I further investigated about virtual machine configuration in this discussion, but the issue seems to not related to it. Moreover, on the host Linux machine, both the printer and the scannner correctly works.

I hypothesize that the trouble could be due to the latest Windows 10 driver, but I haven't found the oldest ones to test.

Edit: I have tried  to follow the proposed solution in this thread without any success. Here there is a screenshot of this issue:

Moreover, HP Print and Scan Doctor tool is not able to solve such trouble.

[Nal_NR]

Hi @korda,

Welcome to the HP Support Community

I'd like to help!

I understand that you are facing issues with scanning.

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps.

This might require one on one interaction to fix the issue. I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[korda · Accepted solution]

Hi @Elohi_NR,

thanks for your patience and willingness to help me.

Nevertheless I have found the solution autonomosly.

On Windows 10 a system update, called HP Image, is needed to work correctly.

Such patch is available only at MS Windows Update and is not bundled on the latest full driver and software package released from the HP support portal.

Bests

[Ric_ob]

Hello, @korda 

 Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

 In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

 HP Support Community