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Locked

‎03-17-2025 07:30 AM

HP Recommended

Hello

I am trying to get in touch with HP which isn't easy at all. First question to get in somewhere is always "Give the serial number of the device".
But that is just the problem. My serial number is not recognised by HP yet it is an HP printer and I confirm that nothing has been misread or mistyped.

 

The scanner will no longer connect to my computer and the automatic cutter does not work

How can I proceed here ? I mean I think a live person will need to check this but how on earth can I get in touch with a live person if I never get passed the "serial number"' question ?

Thanks for all your insights

Mark

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