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‎09-24-2017 08:44 AM

HP Recommended
Product: Photosmart C7280
Operating System: Microsoft Windows 10 (64-bit)

Trying to fix problems with my C7280 using Print and Scan doctor tells me that the software is not complete. Reinstralling the software tells me that Bing toolbar isn't compatible with Windows 10 (it is now embedded) and suggests looking if there is a software update - there isn't.

How can I get round this problem? Should I uninstall Bing - and if so will that enable the scanner/printer software to load?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2017 02:50 PM - last edited on ‎04-01-2024 05:57 AM by Retired

HP Recommended

Hello, @JWDC – Greetings!
 

Thanks for stopping by the HP Support Forums! I’d like to help 🙂


I understand that you are having issues while installing the printer software. First off, “bing” is simply a search engine embedded on to your web-browser. You can very well uninstall the same.


If the issue persists, please perform a clean install as suggested below:
 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Restart your computer.
  • Now click on HP Photosmart C7280 All-in-One Printer to download and install the printer drivers. (If the bing is selected to install, remove the same)
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

Also, if you face any issues while scanning using the printer software, try using the HP Scan and Capture to scan. This is a new app by HP and it provides an easy and efficient way to use your scanner. Check http://hp.care/2nZfg1K for details.


Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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3 REPLIES 3

‎09-25-2017 02:50 PM - last edited on ‎04-01-2024 05:57 AM by Retired

HP Recommended

Hello, @JWDC – Greetings!
 

Thanks for stopping by the HP Support Forums! I’d like to help 🙂


I understand that you are having issues while installing the printer software. First off, “bing” is simply a search engine embedded on to your web-browser. You can very well uninstall the same.


If the issue persists, please perform a clean install as suggested below:
 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Restart your computer.
  • Now click on HP Photosmart C7280 All-in-One Printer to download and install the printer drivers. (If the bing is selected to install, remove the same)
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

Also, if you face any issues while scanning using the printer software, try using the HP Scan and Capture to scan. This is a new app by HP and it provides an easy and efficient way to use your scanner. Check http://hp.care/2nZfg1K for details.


Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎09-27-2017 04:58 AM

HP Recommended

Many thanks with this. The key was to completely uninstall the printer/scanner and install the latest software. 

The problem was possibly installing the latest software without first uninstalling the previous version.

Was this reply helpful? Yes No

‎09-28-2017 11:28 AM

HP Recommended

Thanks for the reply and glad that the issue is resolved. 

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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