Scanner software not installing in Dell Laptop Latitude 3410

[Uddipto]

I have a Dell  Laptop latitude 3410 using Windows 10 Enterprise as operating system and my printer is HP LazorJet Pro MPF M 126nw.  I'm  using my wifi and downloaded the LJPro_MFP_M125-126_full_solution_15311 software and trying to install the HP scanner software/driver but when the progress is 77% its throwing error in the pre installation features. Can anyone help me to get the software  which I can install and use the scanner.

[Betty0610]

@Uddipto

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

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Thanks!

Have a great day!