Scanner works, printer is not printing even though it says ready to print

[Niko_IAO]

I have an issue with my Laserjet MFP 140w. I bought a new computer and plugged in the printer as before. I set up everything the same way and the printer shows up in the HP app and it says its connected and ready to print, but it just doesnt. It doesnt show any errors. The scanner works just fine though. I dont get it. I installed the driver 3 times already, reste the printer, unplugged everything and reconected. I have no idea whats wrong. Any help is welcome. Thank you!

[Kuroi_Kenshi]

HI @Niko_IAO,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Printer Connection

• Ensure that the printer is properly connected to your new computer (via USB or Wi-Fi).
• Verify that the printer appears in the list of devices on your computer and is set as the default printer.

2. Verify Printer Status

• On your new computer, go to Control Panel > Devices and Printers.
• Right-click on your HP LaserJet MFP 140w printer and select See what's printing.
• Ensure there are no print jobs stuck in the queue.
• Right-click on the printer and select Cancel all documents if there are any stuck jobs.

3. Check for Proper Driver Installation

• Confirm that you have installed the correct drivers for your printer model from the HP Support Website.
• Try downloading and running the HP Print and Scan Doctor tool which can diagnose and fix any issues related to printing.

4. Updating Printer Firmware

• Ensure your printer firmware is up-to-date. Visit the firmware updates section of HP Support for your printer model and follow the installation instructions.

5. Run Diagnostic Tools

• Run the HP Print and Scan Doctor tool to identify and resolve issues with printing:
  • Download HP Print and Scan Doctor from the HP Support Website
  • Run the tool and follow the on-screen instructions to diagnose and fix the problem.

6. Administrative Permissions

• Ensure you have administrative permissions on the computer.
• Sometimes printer drivers require administrative rights to function correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,