• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-14-2025 07:35 AM

HP Recommended
Operating System: Other

After opening the HP Smart application and clicking the Scan icon, I get a message saying "Feature Unavailable - this feature is not supported by the selected printer.  My printer is the HP Office Jet Pro 9015 and I have always been able to use the scan function in HP Smart to scan documents.  Why is the scanning feature of my Office Jet Pro 9015 no longer supported?  I did recently update my MAC operating system to Sequoia 15.4.  Is there anything I can do to enable the HP Smart scanning feature to work again?

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2025 07:48 AM

HP Recommended

Hi @CrazyMac 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The issue you're experiencing with the scanning feature on your HP OfficeJet Pro 9015 after updating to macOS Sequoia 15.4 might be due to compatibility problems between the updated operating system and the HP Smart app or printer drivers. Here are some steps to help you resolve this:

1. Update the HP Smart App

  • Open the App Store on your Mac.
  • Search for the HP Smart app and check if an update is available.
  • Install the latest version to ensure compatibility with macOS Sequoia 15.4.

2. Update Printer Firmware

3. Re-add the Printer

  • Go to System Preferences > Printers & Scanners on your Mac.
  • Select your printer and click the - button to remove it.
  • Click the + button to re-add the printer. Ensure you select the correct driver during this process.

4. Check Network Connection

  • Ensure your printer and Mac are connected to the same Wi-Fi network.
  • Restart both the printer and your Mac to refresh the connection.

5. Use an Alternative Scanning Method

  • If the HP Smart app still doesn’t work, try using Preview or Image Capture on your Mac:
    • Open Preview or Image Capture.
    • Select your printer from the list of devices and try scanning directly.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

View solution in original post

Tags (1)
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎04-15-2025 07:48 AM

HP Recommended

Hi @CrazyMac 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The issue you're experiencing with the scanning feature on your HP OfficeJet Pro 9015 after updating to macOS Sequoia 15.4 might be due to compatibility problems between the updated operating system and the HP Smart app or printer drivers. Here are some steps to help you resolve this:

1. Update the HP Smart App

  • Open the App Store on your Mac.
  • Search for the HP Smart app and check if an update is available.
  • Install the latest version to ensure compatibility with macOS Sequoia 15.4.

2. Update Printer Firmware

3. Re-add the Printer

  • Go to System Preferences > Printers & Scanners on your Mac.
  • Select your printer and click the - button to remove it.
  • Click the + button to re-add the printer. Ensure you select the correct driver during this process.

4. Check Network Connection

  • Ensure your printer and Mac are connected to the same Wi-Fi network.
  • Restart both the printer and your Mac to refresh the connection.

5. Use an Alternative Scanning Method

  • If the HP Smart app still doesn’t work, try using Preview or Image Capture on your Mac:
    • Open Preview or Image Capture.
    • Select your printer from the list of devices and try scanning directly.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Tags (1)
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-21-2025 10:54 AM

HP Recommended

@CrazyMac 

 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.