Scanning a legal size document on HP OFFICE JET 6954

[OVIEDOHU]

I am trying to scan legal size documents from the HP Smart app and although in the app you can select the Legal size when scanning it shows me an error message that says: The sheet feeder could not determine the size and that it is not closed.

[Dragon-Fur]

@OVIEDOHU 

Welcome to the HP Community --

"Not closed" might refer to the ADF not sensing the condition of the ADF .

Legal paper size, assuming the ADF detects the paper size, type, and weight correctly, is supported for single-sided scan.

If the ADF believes it is in an open position, this would certainly interfere with detecting the paper size, type, and weight.

Document from Troubleshooting > Section Printing > Jams

HP printers - Automatic document feeder does not pick paper or feeds too many sheets

Reference

Product Specifications for the HP OfficeJet 6954 All-in-One Printer (P4C81A)

Section Scan

Scan technology	Contact Image Sensor (CIS)
Scan speed (normal)	Up to 5 ppm (200 ppi, black), up to 2.8 ppm (200 ppi, color)
Scan resolution, hardware	Up to 1200 x 1200 dpi
Levels of grayscale	256
Bit depth	24-bit
ADF scanning	Single-sided
Maximum flatbed scan size (metric)	216 x 297 mm
Maximum flatbed scan size (U.S. standard)	8.5 x 11.7 in
Maximum ADF scan size (metric)	216 x 356 mm (one-sided)
Maximum ADF scan size (U.S. standard)	8.5 x 14 in (one-sided)
Twain version	Version 2.1

and

Media weight supported (U.S. standard)

Plain paper: 16 to 28 lb Bond

What else?

Not sure --

If you can resolve the ADF Open error,

Check to make sure that HP Smart Scan > Source does not have "2-sided" selected

Set Scan Area as Legal -- or, if all else fails and you can do do, try Entire Scan Area

Example - HP Scan - Windows - Scan > Preset = Document

HP_Smart_Win_Scan_Document_Save_5

I don't see Legal Size in HP Smart > Mobile - iOS / iPadOS --

I cannot verify that the app would support the larger paper size.

If available, try Size = Auto

?

HP_Smart_Mobile_Printer-Scan_Option_Sets_3

References / Resources

HP Printer Home Page - References and Resources

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