Scanning and software/driver update error messages

[Andrew260]

I'm unable to scan using the HP Smart app on my Mac (OS 12 Monterey).  When I attempt to utilize "contact us" or add a product with my serial number, I get more error messages, "This service is temporarily unavailable. Please try again later" even when I try again later.  So, not only am I having trouble using HP Smart to scan documents to my Mac, I can't update the firmware or software drivers due to HP's website not working.

[Elohi_NR]

Hi @Andrew260,

Welcome to the HP Support Community

I'd like to help!

I understand HP Smart App is crashing on your mac os

To assist better -

Have you tried scanning using Image capture?

Try the below suggestions -

Was the HP Smart installed for the App store?

If yes, make sure the app is up to date.

Go to App Store to check for pending updates.

Update the printer firmware

If the issue persists, click here to download and install the latest printer firmware from your Mac. Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the issue persists, try and add the printer with Apple AirPrint drivers.

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Scan images in Image Capture on Mac

After connecting a scanner to your Mac, use Image Capture to scan images. If your scanner has an automatic document feeder, you can scan several pages at once. If you have a flatbed scanner, you can scan multiple images, straighten any that were placed crookedly on the scan bed, and save each image to its own file.

Connect your scanner to your computer, then turn on your scanner.

In the Image Capture app on your Mac, select your scanner in the Devices or Shared list.

If you don’t see your scanner in the list, see Set up a scanner.

Scan your images.

If you have a scanner with an automatic document feeder or flatbed scanner, see Scan images or documents using a scanner.

Tip: Some scanners indicate how an item is positioned on the scanner, so you can adjust it on the scanner before scanning. If you don’t see the Orientation buttons in the Scanner window, click Show Details.

Hope this helps! Keep me posted. 

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