Scanning not working

[Krish_Shah]

I have a laserjet m1136 and the scanning feature is not working. I saw YouTube tutorials to scan a page but when I right-click on my printer I am not getting an option to scan the page. Do I need to install a driver or an app? I have a Windows 10 laptop

[A_Gayathri · Accepted solution]

Hi @Krish_Shah,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to resolve the scanning issue with your HP LaserJet Pro M1136 Multifunction Printer, follow these steps:

1. Check if the Driver is Installed

• Visit the HP Customer Support - Software and Driver Downloads.
• Enter your printer model (LaserJet Pro M1136).
• Select your operating system (Windows 10, 64-bit) and download the full feature driver package.
• Install the driver, following the on-screen instructions.

2. Install HP Scan Software

HP Scan software is included in the full feature driver package. Once installed, you can use this to scan.

Alternatively, you can install:

• HP Smart App: Available on the HP printer setup (HP Smart app)  which supports scanning for most HP printers.
• Windows Fax and Scan: Pre-installed on Windows. You can search for it in the Start Menu and use it to scan documents.

3. Enable Scan in Printer Properties

• Open Control Panel > Devices and Printers.
• Right-click on your printer, then select Properties.
• Ensure the scanner functionality is enabled in the settings.

4. Test Scanning

• Place the document on the scanner glass.
• Open HP Scan, HP Smart, or Windows Fax and Scan.
• Follow the prompts to scan a page.

5. Troubleshooting if Scanning Still Doesn’t Work

• Check the Connection: Ensure the printer is connected via USB and properly detected by your laptop.
• Update Windows: Run Windows Update to ensure all system components are up-to-date.
• Reinstall Drivers: Uninstall the existing drivers via Device Manager, restart your laptop, and reinstall the drivers.

I hope this helps. 

Take care and have a good day.

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