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‎03-19-2018 09:43 AM

HP Recommended
Product: Xpress SL-M2885FW printer
Operating System: Microsoft Windows 10 (64-bit)

I have just installed my new Xpress SL-M2885FW printer, which I am using with a wired connection.  It prints and copies like a dream, but I cannot get it to scan.

 

When I use my scanning interface on the computer - a Toshiba - it cannot find the scanner.  And when I use the scanning menu on the printer, it says that it cannot connect.

 

I have tried downloading the suggested scanning software from the Samsung website, and turning it all off and on again, but no luck.

 

I read that this is quite a common problem with Windows 10...  Has anyone found a solution?

 

Many thanks.

7 people had the same question
2 REPLIES 2

‎03-28-2018 03:55 AM

HP Recommended

Hello Susievintage,

 

Please try using the software under the following link. 

 

Hope it helps.

 

 

 

https://support.hp.com/us-en/drivers/selfservice/samsung-xpress-sl-m2885-laser-multifunction-printer...

 

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

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‎05-23-2018 02:50 AM

HP Recommended

Operating System (legit): Windows 10 (64-bit)

Printer and scanner model: Samsung Express M2885FW

Offical drivers used: (https://support.hp.com/gb-en/drivers/selfservice/samsung-xpress-sl-m2885-laser-multifunction-printer...)

* Tried two different USB printer cables to attempt to elliminate the I/O error. <<-- still there is an I/O error.

 

This is really annoying because the scan now has to be initated from the PC instead of the on-printer-scanner dial, for a tech like me = no problem but for other - main office users are non-tech is a real stuggle (I know, any change can be a bit difficult for older generation).

 

The software drivers worked like a charm on Windows 7 (64-bit), but this OS is getting a bit dated now.

 

Could it be a case where the HP are not caring to fix the software issue following the not so recent aquision of Samsung printer business? (https://www.cnbc.com/2017/11/01/hp-completes-purchase-samsung-printer-business.html)

 

or maybe a new version of HP Samsung drivers when they will be released will fix this silly I/O error?

 

Any other clues by anyone else?

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