Scanning problem

[Maroš]

Hi.

My English is weak, so I can help you with Google Translate.

I have a problem scanning a document. If the letters are A4 up to the bottom edge, the document will not print completely, but part of the bottom edge is missing. If I scan a document to a computer and then print it, the document is fine. For this reason, I think it will be firmware. It currently contains firmware 20210121. Does anyone have a similar problem?

Well thank you

[Kumar0307]

@Maroš, Welcome to the HP Support Community! I’m here to help.

Thank you for translating. I understand the printer is not printing the whole page. To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

This seems like an application issue. Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

If you are trying to print from a browser, try a different web browser like Chrome or Firefox.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Maroš]

No. there is no problem with the application. prints the entire document from the computer. the problem is when printing without a computer. only the scanned document does not print the whole. prints from computer without problems.

[Kumar0307]

@Maroš

Do you mean copies from the flatbed glass?

Perform the steps mentioned in this document - Resolve scan quality problems on HP printers

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Let me know how it goes.