Scans not Saving in HP smart

[AbbeyBoy]

I have Envy 4520 and can scan to my HP  app on Chromebook. However, when I click 'save' it goes into idle mode (with the spinning circle) and does not complete the task, even after giving it 10 or 15 minutes. Can someone help, in very simple terms  please, I'm no Bill Gates!)? Many thanks...

[KrazyToad]

@AbbeyBoy

Welcome to HP Community

I have gone through your Post and would like to help
 

Do you experience the same issue if you print from different computers?

Have you tried reinstalling the HP Smart App?

Please perform a printer reset and update the printer firmware

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Link for Firmware update https://support.hp.com/in-en/document/c02919168

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.