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‎06-21-2025 09:22 AM

HP Recommended

My new printer isn't working

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1 REPLY 1

‎06-23-2025 05:40 AM

HP Recommended

@Sophiamsbrasil, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Printer Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your new HP printer's screen is not working and it is not connecting, here are some steps you can follow to troubleshoot and resolve the issue:

Get Help from the HP Smart App

The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.

  1. Open the HP Smart app on your device.
  2. Select your printer on the Home screen of HP Smart.
    • If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it.
    • To use a different printer, click or tap the Plus icon on the Home screen, and then select a different printer or add a new printer.
  3. To view the printer status, click or tap the printer icon. 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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