Second hand hp envy 4527

[Absrax]

Hi,

I purchased a second hand printer and I understand I need to ensure it is not linked to the previous owners account. I have set up a hp account and removed the ink cartridges awaiting non insta ink replacements which i have ordered. I would be grateful if I could have assistance in removing the instant ink information on this printer. Thank you.

[Kuroi_Kenshi · Accepted solution]

Hi @Absrax,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’ve purchased a second-hand HP Envy 4527 and want to remove the previous owner’s Instant Ink information. Please follow these steps:

Factory reset the printer

On the printer control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

This will remove network and Instant Ink details linked to the printer.

Create/Use your HP account

Since you’ve already set up an HP account, sign in at HP Smart or the HP Smart app and add your printer.

Instant Ink cartridges

Instant Ink cartridges will not work once the printer is removed from the previous subscription. You’ll need standard HP 302/302XL (depending on your region) for normal use.

Once you install your new non-Instant Ink cartridges and add the printer to your account, you should be ready to print normally.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Absrax]

Thank you. I have done as requested and I am just awaiting the replacement cartridges and hopefully everything goes to plan.

[Kuroi_Kenshi]

Hi @Absrax,

Thank you for the update! I’m glad to hear you’ve already completed the steps. Once your replacement cartridges arrive, everything should work smoothly.

Please do keep us posted on how it goes. We’ll be here in case you need any further assistance. 😊

Best regards,

[Absrax]

Hi, Thanks for your help. In the end resetting the printer to factory defaults had not resolved the issues. I had to call [edited] where a HP agent was able to eventually delink the existing insta ink account linked to the printer. I have my own cartridges and it is working now.

[Kuroi_Kenshi]

Hi @Absrax,

Thank you for the update! I’m glad to hear that your HP Envy 4527 is now working properly with your own cartridges and that the Instant Ink account issue has been resolved.

I appreciate you letting us know the final steps you took, it’s helpful for others who may encounter a similar situation.

If you have any further questions or need assistance in the future, we’ll be happy to help.

Best regards,