Second hand printer

[Pao777]

Hello how I can open and account if my printer is second hand 

[Kuroi_Kenshi]

Hi @Pao777,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you want to open an HP account and register a second-hand printer. Let’s go through a few checks.

Before we proceed:
Do you see a message saying the printer is already registered to another account?

Meanwhile, you can follow these steps:

Step 1: Create an HP Account

• Go to the HP website.
• Click Sign in.
• Select Create account.
• Enter your email and create a password.
• Verify your email.
• This creates your personal HP account.

Step 2: Reset the Printer to Factory Defaults

• This is important for second-hand printers.
• Turn the printer ON.
• Go to Setup (gear icon).
• Select Printer Maintenance or Tools.
• Choose Restore Factory Defaults.
• Confirm the reset.
• This removes previous Wi-Fi and account settings.

Step 3: Reconnect the Printer to Wi-Fi

• After reset, wait for the wireless light to blink.
• Open the HP app on your computer or phone.
• Select Set up a new printer.
• Follow the instructions to connect it to your network.

Step 4: Add Printer to Your HP Account

• Sign in to the HP app.
• Select Add Printer.
• Follow prompts to register the printer.

Important Note for Second-Hand Printers

If the printer was enrolled in HP+ or Instant Ink under the previous owner’s account, it must be removed from their account before you can fully register it. Factory reset alone may not remove HP+ enrollment.

If you see a message like “Printer already claimed” or “Linked to another account,” tell me the exact wording and your printer model so I can guide you correctly.

I hope this helps.

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Best regards,