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‎06-21-2025 11:58 AM

HP Recommended

Hi, I am having an issue with the HP 2700 my friend gave me. She had instant ink and cancelled it, and I have new non instant ink cartridges in there but the printer will still not work. What can I do?

1 REPLY 1

‎06-23-2025 10:14 AM

HP Recommended

Hi @Devon86 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

When using non-Instant Ink cartridges after cancelling Instant Ink, your printer may display errors or stop working. Here are some steps to troubleshoot and resolve this issue:

 

Check for Errors:

  • Check the printer display for any error messages. If the printer displays an error, search for the error message on HP Customer Support.

 

Update Firmware:

  • Ensure the printer firmware is updated to the latest version. Sometimes firmware updates resolve compatibility issues with non-HP cartridges.

 

Reset Printer:

  • Power off the printer and unplug it from the power source.
  • Wait for at least 60 seconds before plugging it back in.
  • Power the printer back on and see if the issue persists.

 

Reinstall Cartridges:

  • Remove the non-Instant Ink cartridges from the printer.
  • Clean the contacts on the cartridges with a lint-free cloth.
  • Reinsert the cartridges, making sure they are seated properly in their respective slots.

 

Check Printer Settings:

  • Access your printer's Embedded Web Server using a web browser by entering the printer’s IP address.
  • Verify that the printer settings do not include any restrictions related to Instant Ink cartridges.

 

HP Support Assistant:

  • Use the HP Support Assistant to perform additional troubleshooting steps and diagnose the issue. Ensure you have the latest version installed.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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