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‎04-03-2025 06:17 PM

HP Recommended
Product: HP ENVY Inspire 7255e All-in-One Printer
Operating System: Other

Apple update, as you know, has made my printer (still under warranty according to my account information) USELESS. Others complaining too. I have no idea what to do now. I don't see driver updates. I have an ink subscription. Do I cancel it for now? Is there a solution? Or do I just throw out this printer and NEVER BUY HP AGAIN?

Y. Masullo
3 REPLIES 3

‎04-04-2025 01:11 AM - edited ‎04-04-2025 09:48 PM

HP Recommended

Hi @ymm424 

1. Please reset the Mac Printer Systems, follow steps from the next video to reset, download an install new drivers:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

 

2. Then install the next software:

>> https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
How to reset the printing system in macOS | HP Support
How to reset the printing system in macOS | HP Support
youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSu...
This video is updated https://youtu.be/ifpwzokW-Qo If you are experiencing 'Printer Offline' or 'Printer Not Responding' error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We'll show you how to fix the problem by ...
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‎04-04-2025 03:42 PM

HP Recommended

Thank you for the detailed explanation. I had a warranty on my printer so I was able to phone in and get help. It turns out all that was necessary was to download and install a fresh version of the driver. Thank goodness I have a warranty.

Y. Masullo
1 person found this reply helpful
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‎04-04-2025 09:47 PM

HP Recommended

Ok, great 😊, nice to know that printer is working now !

If the question is answered and now is solved you can click Accepted Solution to close this thread.

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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