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‎01-13-2025 02:03 PM - last edited on ‎01-14-2025 05:59 AM by Retired

HP Recommended

I seemingly can't gain access to any customer support because none HP's system recognize my serial number.

 

Website

Customer Service Portal

Customer Service Phone system.

 

I bought the printer from HP's website, and I can't being any sort of customer service ticket request, because all of the systems require a serial number to which I provide and can never be found.

 

Am I reading the wrong digits in the section clearly labeled " Serial No." followed by a 10 digit alphanumeric code?

 

 

Category:
4 REPLIES 4

‎01-13-2025 02:17 PM

HP Recommended

Hi TomCatGottaScat,

 

Had the same issue before and here's what i did to add a device to my account.

 

I go to https://support.hp.com/us-en/check-warranty make sure you're logged in. Input the Serial number and if it doesn't found anything it might require the Product number of the device. If it did found the product there should be a button there saying "Add product to Dashboard" adding the device finally to your account.

 

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‎01-13-2025 02:24 PM

HP Recommended

I got excited and optimistic for a moment.

 

I bought this from the HP website, in America.

 

=(

Just an odd obstacle to have to endure for customer support.

 

Screenshot 2025-01-13 at 1.22.19 PM.png

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‎01-13-2025 02:28 PM

HP Recommended

are you perhaps getting support for a designjet printer? sometimes the website or data isn't working right, you can get support by contacting support here https://reinvent.hp.com/designjet-contact-us

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‎01-16-2025 12:33 AM - edited ‎01-16-2025 07:16 PM

HP Recommended

Hi @TomCatGottaScat 

Contact options with HP Support using the next links:

 

HP Plus Support contact

>> https://support.hp.com/gb-en/help/hp-plus

 

HP Store Contact

https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store

 

https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store-sales-support

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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