Serial number rejected

[Lexie96]

On the back of the printer is S/N and a number.  Is that the serial number?

[Dragon-Fur]

@Lexie96 

Welcome to the HP Community --

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@Lexie96 wrote:

On the back of the printer is S/N and a number.  Is that the serial number?

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Yes, the number next to the letters "S.N." is the product serial number.

If you are asking about the serial number having been rejected when you try to use it to contact HP Support, the most common explanation is that the product is out of warranty.

HP Support does not generally accept submissions for products for which the warranty has expired -- that is normal behavior.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP Support - Region

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

-- What if? --

If your product is still in Warranty and you cannot submit a Warranty-Repair request to HP Support,

Please ask -- we can send a request to our Moderators that someone take a look.

OR

Should you have an out-of-warranty printer and you would like to do so, 

You can ask your question here in the Community.

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a Warranty repair request to HP Support is not an option.

Open your device HP Product Home

Select Category Troubleshooting to find help for common issues.

OR

Select Category Setup & User Guides > Find and open the user manual for your printer.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

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Increase your chances of receiving an answer ---

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• Provide the model of the device > Product Home > and the Operating System / version

• Do NOT include the serial number or any private information in your message -- What?  We cannot make use of the private information and you should never post such in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Include steps you have used to fix the problem.

 Post New Question

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References / Resources

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