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Locked

‎10-06-2021 08:14 AM

HP Recommended
Product: Oficejet 8014
Operating System: Microsoft Windows 10 (32-bit)

After a restart following a paper jam my printer is asking for the setup cartridges. These are fitted but it  is not recognising them and despite removing and refitting/restarting etc  it is still asking for them. At the  moment I cannot use it at all, despite it functioning fine before the restart. How can I fix this please?

Category:
1 REPLY 1

‎10-09-2021 08:27 AM

HP Recommended

@Moley66

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you want to bypass the setup cartridges, 

I am sending you a private message with the steps to skip setup cartridges and complete the printer's initial setup. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an Accepted Solution so that it benefits several others.

ECHO_LAKE
I am an HP Employee

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