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Hi,

My OfficeJet Pro 8020 printer recently came up with the message to use Setup Cartridges - I don't have these as the printer is a couple of years old. I am using genuine HP printer cartridges. How do I resolve?

 

Seems to be similar to issues here: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Bypass-Set-Up-Cartridge-HP-OfficeJet-Pr...

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