Set Up Error Code: EBS00P0013

[Bella165]

Error code: EBS00P0013 HP OfficeJet Pro 9720e

[zoey7886]

@Bella165, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Code EBS00P0013 on HP OfficeJet Pro 9720e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the Error Code EBS00P0013 on your HP OfficeJet Pro 9720e, follow these steps:

Check All Connections: Ensure that all connections, including power and network cables, are securely connected and not damaged.

Restart the Printer:

• Turn off the printer.
• Disconnect the power cord from the printer and the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord to the wall outlet and the printer.
• Turn on the printer.

Update Firmware: Ensure that the printer’s firmware is updated to the latest version. Visit the HP support page to download and install the latest firmware.

Check HP Smart and App Settings: Ensure that the printer settings in the HP Smart app are correctly configured and there are no conflicts.

Document Feeder and Paper Jams: If the error persists, check for any paper jams in the document feeder or input tray.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,