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‎04-24-2024 02:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Setting up a new LaserJet Enterprise M406 to be used with a single computer via USB cable.  On the printer's initial setup screen, it proceeds to the choice of language and then freezes.   The printer software has been downloaded and it is possible to control the printer from the computer.  But the printer screen and keyboard are useless, as the screen will not advance beyond the cholce of language screen.

 

Any thoughts?

Category:
1 REPLY 1

‎04-24-2024 02:31 PM

HP Recommended

Are you starting up with the usb cable already attached? Many models are shipping with a default config of USB disabled for both printing from PC and printing from memory sticks and you may need to startup without it attached then enable usb after setup. Refer to the user guide https://kaas.hpcloud.hp.com/pdf-public/pdf_2968165_en-US-1.pdf page 55

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