• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-24-2024 02:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Setting up a new LaserJet Enterprise M406 to be used with a single computer via USB cable.  On the printer's initial setup screen, it proceeds to the choice of language and then freezes.   The printer software has been downloaded and it is possible to control the printer from the computer.  But the printer screen and keyboard are useless, as the screen will not advance beyond the cholce of language screen.

 

Any thoughts?

Category:
1 REPLY 1

‎04-24-2024 02:31 PM

HP Recommended

Are you starting up with the usb cable already attached? Many models are shipping with a default config of USB disabled for both printing from PC and printing from memory sticks and you may need to startup without it attached then enable usb after setup. Refer to the user guide https://kaas.hpcloud.hp.com/pdf-public/pdf_2968165_en-US-1.pdf page 55

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.