Set up Printer when I get error with SETUP cartridges

[tigana123]

Hi! We bought an HP Deskjet 4120 and never set up. I tried now to set it up and I get an error "Use set up cartridges" even though I'm using both black and color SETUP cartridges that came with the printer! It seems that only the black one is not recognized since I see that the color one is shown as full in HP Smart, while the black one looks like a vacant!!! (not empty, it is as if no cartridge is installed). When I put a new black cartridge there, then the black is shown as full in HP Smart but I get the error message above.

Any ideas on how to proceed and solve this issue?

Thank you

[ferRX · Accepted solution]

Hi @tigana123 

...

Follow the steps that shows in the next link,

• >> Deskjet printer ask for SETUP cartridges

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.

[tigana123]

Thank you...

I tried this.. not sure if it helped since I have to re-install the printer at the end... In any case it is working now!

[ferRX]

Great 😊, nice to know the printer is working now !

Best regards,

ferRX.