Set up new Deskjet 2710 printer

[mikeperryuk]

I've bought a new HP Deskjet 2710 printer but can't get the set up process to work. I run Windows 10 Pro and have tried to get the installation files/drivers/etc. But al that happens on the Microsoft website when I click on the button is a quick flash and nothing else happens. Help please?

[praveenbv]

Hi@mikeperryuk, Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Try these steps to re-install the printer driver - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type, and open “Devices and Printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[mikeperryuk]

Neither of the replies were of any assistance at all. The problem is that a normal Windows 10 Pro system cannot download and install the HP printer software. Both answers are assuming, wrongly, that the software was installed. As it cannot be downloaded it cannot be installed nor uninstalled!

The workaround we found was to download the HP software to a 'smart' phone (my brother's) and then copy it onto the Windows 10 computer. Then we could install the printer software.

So there is something very wrong with how the software is being presented for download in the first instance. That needs to be addressed urgently so others can install their printers correctly. You need to stop assuming that 'everyone' has a smart phone, as they do not. 

Must try harder to understand what the actual problem is and stop making assumptions.

[praveenbv]

Hi@mikeperryuk,

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

EXAMPLE OF THE HP SMART APP HOME SCREEN (MOBILE, COMPUTER)

• To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

• To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to .

• To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

• To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

• To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

• To learn about other app features, select one of the following links:

  • Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

  • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

  • Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.

  • Mobile Fax: Securely send documents to a fax machine or fax-capable printer.