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HP Recommended
DeskJet Plus 4130
Microsoft Windows 10 (64-bit)

I have a brand new DeskJet 4130.  It is working correctly but when I open the Smart Ap (from Windows desk top) it says I need to finish set up. When I try, it is asking me to install ink and close the door, all of which I have done. The ap will not let me proceed from here, all I can do is exit set up.  If I look at supplies status it shows 2 full cartridges so the ap can detect ink is there.  

Smart ap also installed on my android phone which shows set up is completed.

As I can use all the printer functions, this is not a major problem but it is irritating. 

1 REPLY 1
HP Recommended

@AC678

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App from your Computer and see if that helps.

 

Else you can download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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