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I am trying to install printer on the laptop of a family member that lives with me but it isn't working! I've tried everything!! It is giving me the EB000U0004 error code. I went through the steps provided by the virtual assistant to fix the issue but it did not help either. I removed the printer from HP smart app, factory reset the printer, but it still does not finish set up on their Mac laptop. I am so annoyed with this I feel like Im about to go buy a new printer and be finished with this issue. 

 

1 REPLY 1
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Bernard42_0-1675620949226.jpeg

 

 

         Hello vill356,

 

You will have to désinstall the old driver and install the new full HP driver :

 

 

 

 

 

 

 

HP Easy Start Printer Setup Software – Offline Use Only

51.3.4843195.3 MBDec 7, 2021Download
 
 
 

HP Easy Start Printer Setup Software

15.3.515.7 MBJan 25, 2023Download

 

          Take help from my Tutorial:

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

 

 

 

 

 

                                    Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards.

                        

                       

                      

Bernard42.
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