Setting Up Outgoing Profiles for Scan to Email

[16428]

I successfully set up an outgoing profile for me and can scan to email, but when I try to set one up for my spouse using the same settings it doesn't work -- that is, it doesn't pass the test.  Response is "Username or password is
incorrect. Ensure both user account and password are valid."  I have checked repeatedly, but I have entered the correct email username and email password she uses.

[Kuroi_Kenshi]

Hi @16428,

Welcome to the HP Support Community!

Since your outgoing profile works with your email account but fails with your spouse's account, the issue may be related to the email provider's authentication requirements rather than the printer settings.

Some email providers require a separate app password for third-party devices such as HP printers, even when the regular email password works for webmail.

Could you please confirm:

Which email provider does your spouse use (Gmail, Outlook, Yahoo, or another provider)?

Is two-factor authentication enabled on her email account?

Are you using the same SMTP server address, port number, and encryption settings for both accounts?

If her provider requires an app password, you will need to generate one specifically for the printer and use it in the outgoing email profile.

Please also avoid sharing your email passwords or app passwords publicly.

Best regards,
Kuroi_Kenshi