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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Setting up Gmail for HP Officejet Pro 9010 Printer

HP Recommended
HP Officejet Pro 9010 Printer
Microsoft Windows 10 IOT

Struggling to setup Gmail on the printer so that I can e-mail documents directly from the printer.

 

I get the following error message:

 

Configuration

The printer is unable to validate the server’s security certificate because the certificate is either self-signed or has been issued by an unknown authority. To enable the printer to validate the certificate, import trusted CA (Certificate Authority) certificates into the printer.

To import the certificate, go to the certificates page, and then follow the onscreen instructions.

Click "OK" to go back.

 

----------------------

I have no idea how to get a certificate from my Gmail account. Anyone know how to do this?

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Hi,

You would need to uncheck the box next to 'Validate server certificate' during the wizard, then follow the steps and press Save and Test:

 

 

 

Capture.JPG



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Hi, thanks for your response.

 

I am now getting the following error:

 

Configuration

Incorrect credentials. Check your username/password and try again.

Click "OK" to go back.

 

I have tried with just my username and with my full e-mail address. Any ideas?

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Sure, a such may occur due to your Google account security settings.

 

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" velue.

 

If it is set as "On", create and use an App-Specific Password with the printer:
https://support.google.com/accounts/answer/185833?hl=en

 

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

 

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi



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