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‎03-18-2022 07:10 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am unable to complete setup of my HP 2755e printer. The setup wizard gets stuck at: "Loading your Instant Ink Trial". The circle keeps spinning and never proceeds to the next page. Please help.

Category:
3 REPLIES 3

‎03-21-2022 08:06 AM

HP Recommended

@JefferyT, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, is this happening on the HP Smart app?

 

Restart the printer and the computer.

If the issue persists, reinstall the HP Smart app and check if that helps.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-21-2022 04:43 PM - edited ‎03-21-2022 07:21 PM

HP Recommended

Still trying to set up my new printer...

My anti-virus program is blocking the InstaInk website because the website license has expired.

Was this reply helpful? Yes No

‎03-22-2022 08:19 AM

HP Recommended

@JefferyT1

 

Disable the anti-virus program for a few minutes until the printer is setup.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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