Setting up HP ENVY 6020e

[DavidBrown14]

I am trying to up HP ENVY 3020e via wifi.

I have tried switching on an off the printer to resolve the problem and deleting and reinstalling the HP Smart App on various devices.

When I am trying set up the printer having entered my wifi password the set up process goes trough "Printer found" byt then gets stuck on "Preparing the printer." The message reads "Starting printer setup" and the wheel of doom spins but if never reaches the stage of "obtain an IP address".

I've tried to set up repeatedly and fear the next step is taking the printer to the dump.

[Irfan_06]

Hi @DavidBrown14,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support