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‎09-20-2022 08:16 PM - last edited on ‎09-23-2022 06:23 AM by Retired

HP Recommended
Product: HP Officejet J4550 All-in-One Printer
Operating System: Microsoft Windows 11

I can download drivers but cannot install.

2 REPLIES 2

‎09-25-2022 03:48 PM

HP Recommended

@dawgs1

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

1 person found this reply helpful
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‎09-25-2022 05:51 PM

HP Recommended

Hi @dawgs1 

Try the driver download from the next link,

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards,

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
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