Setting up my printer

[Kira2024]

hello community , 

I own a brand new HP Deskjet 3755 printer but I can't figure out how to setup the printer and connect it to the wifi. 

When I use the HP Smart app it says my printer is not listed and that I have to connect from my printers front panel. can you help me. 

[Nal_NR]

Hi @Kira2024,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with setting up the printer.

Let's begin with downloading the HP Smart app, and then follow the instructions to set up a USB connection in Windows.

If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

Search for and open Printers & scanners, and then select the name of your printer from the list. Click Remove device, click Yes, and then restart the computer.

Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.

Go to HP Smart - Microsoft Store and install the HP Smart app.

Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

And, also you can try with the Alternative USB connection options:

• When you connect the printer USB cable, Windows automatically installs and adds your printer to provide basic printing functionality.
• Make sure there is an open USB port available directly on your computer. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.
• Connect the printer USB cable to the computer.
• If a 'Found new hardware' message displays, follow any prompts to install the driver, and then send a print job to confirm the connection.
• If the printer connection or print job fails, continue with these steps.
• Search for and open Printers & scanners.
• Click Add a printer or scanner.
• If your printer is in the list, select it, click Add device, and then follow the prompts to install the driver.
• If you printer is not in the list, continue with these steps.
• Click The printer that I want isn't listed, and then select Add a local printer or network printer with manual settings.
• Click Next, select Use an existing port, select (USB001: Virtual printer port for USB) from the drop-down menu, and then click Next.
• If prompted, click Windows Update, and then wait for the print drivers to finish updating.
• Under Manufacturer, select HP or Hewlett Packard, and then select the name of your printer.
• 
• Click Next, and then follow the prompts to install the driver.
• Disconnect then reconnect the USB cable to complete the printer setup.

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting...

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!