Setting up printer to wifi

[Gina-31]

I want to print from my smart phone to hp 2800e printer. I seem to have a problem. I had it and now it's gone backwards 😭 Hp printer 2800e 

[A_Gayathri]

Hi @Gina-31,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble reconnecting your HP DeskJet 2800e All-In-One Printer to your Wi-Fi and printing from your smartphone. Let's go step-by-step to troubleshoot and resolve the issue:

1. Check Printer Connection to Wi-Fi

• Ensure your printer is connected to the same Wi-Fi network as your smartphone.
• On the printer, press and hold the Wireless button until the light starts blinking.
• Press the Information button to print a Network Configuration page. This will show if the printer is connected to the correct Wi-Fi network.

If the printer isn’t connected:

• Press the Wireless button again and follow the prompts on the printer screen to reconnect it to the network.

2. Install the HP Smart App

• If you haven't already, download the HP Smart app on your smartphone from the App Store (iOS) or Google Play Store (Android).
• Open the app and sign in or create an HP account if prompted.

3. Add Printer to HP Smart App

• Open the HP Smart app and tap on the + or Add Printer option.
• The app should automatically detect your HP DeskJet 2800e if it's connected to the same Wi-Fi.
• Follow the on-screen instructions to complete the setup.

4. Ensure Printer and Phone are on the Same Network

• Double-check that both your smartphone and printer are connected to the same Wi-Fi network. If you're on a dual-band router (2.4 GHz and 5 GHz), make sure both devices are connected to the same frequency band (usually 2.4 GHz is more stable for printers).

5. Check Wi-Fi Connection

• If you're still having issues, restart your Wi-Fi router, your phone, and the printer to refresh their connections.

6. Test Printing

• Once connected, try printing a test document from your smartphone to see if the issue is resolved.

Refer to this document: HP DeskJet 2800e All-in-One Printer series User manual

Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)
 

I hope this helps. 

Take care and have a good day.

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