Settings Appear to be Missing

[Dontaskmewhy78]

I've had to recently reinstall my HP drivers for my printer, but since doing that, I seem to have lost the settings that allow me to print photos.  I'm only getting standard print options when I go to the HP Envy settings on my desktop 

[Dragon-Fur]

@Dontaskmewhy78 

I may not understand your question.

Please read the following - if the answer provided below is not relevant, please give us a bit more detail as to what you are seeing and why you cannot print photos.  For example, what software are you using to print photos?

The Basics

 How to > topic Print > subject list Instructions & Settings

How to Print Photos (Windows)

Discussion...

When you reinstalled the Full Feature Software for the printer, did the software fully install?

For example:

Software, when fully installed, provides the Printer Assistant shortcut icon on the Desktop (named for the printer).

Printer Assistant

Examples

Printer_Assistant_Shortcut_Icon_on_Desktop

Printer_Assistant_8740_1

Printing Preferences

Not all printing software looks the same, of course.  The "basics" should be usually be available, including one or more printing shortcuts for printing documents and / or photos.

Set the Preferences

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences

Check / Adjust the Paper at the Printer Panel

Open Printer Tray, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

Examples

Note:

Locked shortcuts are "templates" used as-is or customized shortcuts with "Save-As"

Print_Preferences_Template_1

and/or ...

Everyday_Print_8740_Preferences_1

Now what?

If you believe (based on what you see in your printer software) that your Full Feature Software has not fully installed, you can try "starting over", that is, remove the printer software, check and clean out any remaining bits, then download-save and install the software using the rules for compatibility.  Compatibility still installs your printer software for "Windows 10" but uses installation rules for an older OS.  This may help if the reason the installation is failing is due to some oddity in the way Windows 10 is responding to the standard installation method.

Printer Software cannot install – Compatibility Mode

The Hoped-for result:  Installation file opens, extracts, and magically, quick-as-a-rabbit, installs the software.

Read everything, then decide on how to proceed.

Preparation

Completely uninstall the printer software

     Control Panel > icon view > Programs and Features

     Restart the computer and log in.

Check Control Panel > icon view > Devices and Printers –

     If you see the printer, Right-Click on it and Uninstall / Remove device

Open Control Panel > icon view > Device Manager 

     View > Devices by type

     Expand the Printers section

     If you see the printer, Right-Click on it and Uninstall / Remove

If you remove the device from Devices and Printers or the Device Manager,

      Restart the computer and log in.

Download and Save the Full Feature Software to your computer.

Do not "run" the installation yet...

Method - "Troubleshooting method" - Set Compatibility

NOTE

If you like, skip this method and use the manual compatibility setup steps (below).

Hover over the Windows Start pane on your Taskbar > Right-Click and select Search

In the search bar, type:  run programs

Click on Run programs made for previous versions of Windows

Start the Troubleshooter...

Select "Not listed"

Browse to the downloaded folder / file and select the executable file in the Troubleshooter

For example, your file might be named:  OJ8710_Full_WebPack_40.12.1161.exe

Follow prompts - for example, select to have the troubleshooter implement "fixes".

In this case, the "fix" suggested is to run the program in "Compatibility mode for Windows 7"

Click "Test the program" (still in the Troubleshooter)

Restart the computer and log in.

Click Cancel in the Troubleshooter to close it.

Method – Manual – Set Compatibility

Download and Save the Full Feature Software to your computer

Navigate to your Downloads folder and open the folder so you can view the contents

Right-Click on the downloaded installation file > Properties > Compatibility 

Check "Run this program in compatibility mode for"

Select Windows 7

Click Apply and OK to close the Properties menu

Right-Click on the program and select to Run as Administrator

After the software installs, Restart the computer and log in.

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5540 All-in-One Printer series

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