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HP Recommended
HP Color LaserJet Pro MFP 3301fdw

I'm running a MacBook Air M3 and had been using my HP 3301 just fine.  Then this week it suddenly became inaccessible.  I tried removing the printer and re-adding it with HP Smart from the Mac App Store.  It found the printer but it doesn't add it to the list of printers under System Settings.  If I try to add it under System Settings I have to add it using the IP address as an AirPrint device.  Installing it any other way will cause it to not find the HP 3301 driver.  Even though I have HP Smart installed it's like it doesn't see the printer driver any more.  This lets me print but I can't use the scanner.  I tried running the HP Smart Diagnostic and it shows this error message:

Driver Check issue not fixed

 

I've tried the following:

  • Hide the printer in HP Smart and re-add it.
  • Reset the printing system on the Mac

but I can't get it to install the HP driver again.  Appreciate any help.  I should add that this works fine from another MacBook running MacOS 15.3.1.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

While I don't have definitive proof, my corporate IT team did confirm that the ports used by Bonjour are blocked by the local firewall running on my work MacBook.  This must be a recent change because it was working but isn't now.  At least I was able to get basic printing access going.  I don't know if there's anything HP could do to allow me to install the full printer/scanner driver separately but for now I'll take basic operation over no operation.

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3 REPLIES 3
HP Recommended

Same problem with HP5530. Been going crazy trying to figure it out. Keeps saying "can't open "private/var/spool/cups/tmp/0139067cce035"

HP Recommended

Same I cant find the driver for this printer anywhere for macos

HP Recommended

While I don't have definitive proof, my corporate IT team did confirm that the ports used by Bonjour are blocked by the local firewall running on my work MacBook.  This must be a recent change because it was working but isn't now.  At least I was able to get basic printing access going.  I don't know if there's anything HP could do to allow me to install the full printer/scanner driver separately but for now I'll take basic operation over no operation.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.