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I have a second hand HP Envy 5020 with no setup cartridges.

I performed a semi-full reset to factory reset the device.

When going through the OOTB setup I only have Instant Ink cartridges available.

When installed these display the error message 'cartridge cannot be used until printer is enrolled in HP Instant Ink.'

When trying to enrol in Instant Ink I am asked to connect to the printer.

As the printer is not setup and connected to the internet yet I am stuck in a catch 22.

 

I have tried to resolve this myself but from reading other solved posts I understand that the steps to bypass this can only be sent as a PM, hence my post.

Any help on this would be greatly appreciated, thanks!

1 REPLY 1
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Hi @Overbuild,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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