Setup Ink cartridge

[LittleLumis]

i purchased a printer 3 years ago but then didn't need to use it.  I just opened the box and do not have the black start up ink cartridge.  Of course it is out of warranty.  Is there any way  to get a startup ink cartridge?  IF not what are my options.  The printer is a HP Envy 5505.

[Kumar0307]

@LittleLumis, Welcome to the HP Support Community! I’m here to help.

I understand you do not have the setup ink cartridges. We will have to perform an OOB reset on the printer to resolve this issue. To do this, you will need to insert both HP regular ink cartridges in the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!