Setup: carriage jam/issue

[Essyi]

I just got this printer and as I’m trying to set it up the final step is telling me to print which I click print and the app immediately pops an error message saying  “carriage jam”. I know I’ve inserted the carriages correctly and there aren’t any paper jams so I’m not sure what else to be looking at/for. 

[Kumar0307]

@Essyi, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to complete the printer setup due to this issue. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Re-insert the ink cartridges.

Also, check for any plastics/packaging materials inside the printer, refer to - Paper Jam Error

For assistance with the first-time printer setup, click here. 

If the issue persists, I'm afraid this could be a hardware issue. You may get the printer replaced at the place you bought it from or please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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