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‎04-27-2022 03:35 PM - last edited on ‎04-27-2022 03:39 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

When I try to set up the new printer it says the cartridge is missing or damaged. It is installed correctly and has been removed and reinstalled many times. I figured I’d just get a new cartridge, but then it requests that I install the setup cartridge. 

Category:
1 REPLY 1

‎05-02-2022 03:27 AM

HP Recommended

Hi@Timelessdred,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing cartridge issues with the HP OfficeJet Pro 8028 All-In-One Printer.  

 

I have a few recommendations 

  • With the new firmware, some printers may encounter an Incompatible, Incompatible Cartridges, or Defective Cartridges error on the printer control panel or computer after inserting a new Original HP ink cartridge and do not print.
  • Click on this link for further help. https://support.hp.com/in-en/document/c06955418

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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