• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-18-2023 11:51 AM

HP Recommended
Operating System: macOS 10.15 Catalina

Hi, my goal is to be able to use the internet, as I normally do, connected via a router, and then print files as needed without changing the connection to a printer.

 

I believe that the setup process with HP Smart is supposed to enable this to happen but I can't figure out how to do it.

 

I was able to connect to the printer directly by changing my WIFI connection from the router to the printer, "DIRECT-99-HP M15 LaserJet" but when I do this I lose access to the internet.

 

When I connect my computer back to the router, I am able to access internet again but the HP Smart app says that the M15w printer is unavailable.

 

How can I actually setup the printer so that I can use the internet and print without needing to connect to "DIRECT-99-HP M15 LaserJet" with my WIFI connection?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.