Setup gets stuck

[TM111]

When I am installing the HP Easy Start I get to the page where I select how I use the printer, and after making my selection and hitting continue, a blank box shows up and the setup will

[Raj_05]

Hi @TM111,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Easy Start setup gets stuck at a blank box, it could be due to a software glitch, outdated application version, or compatibility issue. Here's how you can resolve it.

Close and Restart HP Easy Start:

• Close the application completely.
• Restart your computer and try launching HP Easy Start again.

Check for Internet Connection:

• Ensure you have a stable internet connection, as the setup requires downloading drivers or additional files.

Download the Latest Version:

• Visit the HP Support Website and download the latest version of HP Easy Start compatible with your operating system.

Run as Administrator (Windows):

• Right-click on the HP Easy Start installer and select Run as Administrator.

Disable Antivirus or Firewall Temporarily:

• Temporarily disable any antivirus software or firewall that might be blocking the setup process. Remember to enable them after completing the installation.

Clear HP Software from Previous Installations:

• On Windows:
  • Go to Control Panel > Programs > Uninstall a Program and remove any HP-related software.
• On macOS:
  • Use the HP Uninstaller if available, or manually delete HP files from the Applications folder.

Use the Full Feature Software Package:

• Instead of HP Easy Start, download the full feature driver and software package for your printer from the HP website.

Try a Manual Installation:

• If the above steps fail, manually install the printer driver:
  • On Windows: Add the printer through Settings > Devices > Printers & Scanners > Add a printer or scanner.
  • On macOS: Use System Preferences > Printers & Scanners > Add Printer and select the printer.

Test on Another Device:

• Try setting up the printer using a different computer or mobile device to see if the issue persists.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support