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‎08-09-2026 05:11 PM

HP Recommended
Product: HP Smart Tank 7602r All-in-One Printer
Operating System: Microsoft Windows 11

Hello,

I just received the new printer(7602r Smart Tank)  on the All In One Plan. Went through the set up, and initially, the HP app on the computer says all went well. However, the printer itself says set up not complete. I uninstalled the printer and tried again, it did the same thing. The HP diag. tool says that there is a driver issue but it also indicates that there are no drivers available on the HP site. I have spoken with both the automated help line as well as chatted with a HP representative, where they both had me execute the engineering reset. Now the unit has all flashing red lights on the status bar and behind the red tank display. The printer is now displaying error code B80873A4 on the printer itself. The HP app on my computer says that the printer is ready,  but I cant print anything, and we can't seem to rectify the situation. Please note that this is a NEW printer that was sent by HP that we have had less than 3 days. This is extremely frustrating and I am hoping that the HP team will be able to provide guidance or send out a new printer quickly. 

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1 REPLY 1

‎08-10-2026 12:12 AM

HP Recommended

Reset the printer to the factory settings and reinstalled it. It should work

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