Setup incomplete for OfficeJet 8015e

[JoT61]

Trying to setup my new OfficeJet 8015e. Followed all instructions, installed through HP Smart, registered account with HP, set up HP instant ink but when try to print I get the error message ' setup incomplete - needs HP account, enabled web services and internet.'  It has all those things.

The  printer is connected to wifi (checked IP address is the same),  HP Smart recognises the printer and says its connected and ready for files. My laptop recognises the printer and sends file to it. Printer starts as if about to print but then stops and gives me that error message. 

The only think that says it can't connect to the printer is the instant ink plan overview. It just says check connection and try again - have done many times.

I've followed the whole reset network settings instruction numerous times to no avail. I've tried removing the printer and adding again.

Very fed up and wish i'd never tried to save money with getting the instant ink version.

[Jay_G24]

Hi @JoT61,

I'd like to help!

I understand you are unable to connect to the instant ink server.

Try the below suggestions -

Restart the computer, printer, and router

To resolve many connectivity issues, restart the computer, printer, and router.

NOTE: 

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer.

Close all running programs on your computer, and then shut down the computer.

Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

Try to turn on Web Services.

If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

---> click on webservices and remove webservices and re-enable it

If the issue persists,

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
From the EWS, click the Web Services tab, and then click Proxy Settings.

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the issue.

Refer -- HP Printers - Updating or Upgrading Printer Firmware 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[JoT61]

HP support on the phone helped me get everything working. Had to tell HP Smart to forget the printer, uninstall HPSmart,  reset the printer to factory settings (not just network settings), re-start the router and start set up completely again. Second time through it worked though can't remember exactly what was differently .

[Jay_G24]

Thank you for sharing the solution. 

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!